Customer Support

Our happiness team is always here to assist.

Delivery

We use DHL EXPRESS to send most of our GCC and International orders. For local deliveries inside Kuwait we use RDC courier.

We charge a standard cost for all local deliveries inside Kuwait = 2.000 kwd for normal delivery service which will take up to 48 working hours, while for expedite delivery we charge more 0.500 fils for faster delivery service .

For GCC and International orders, shipping cost will be available along with the order weight in KG in your shopping cart so you can check and approve it before proceed to payment page.

Usually we don’t, but if you asked for a expedite delivery through whatsaap, we will do the best to help you on that. Kindly note that extra charge 0.500 Fils will be applied.

Yes. You will be sent a dispatch confirmation email as soon as your order has been processed. This email will also contain your tracking number. We also ask for a mobile number so our courier can inform you of the status of your order.
Please click here.

Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Each country has its own unique import procedures,which are subject to change. If you have an order held in customs then please contact our customer service team with your order number and tracking number, via email. We will do our very best to help resolve the matter as quickly as possible.

Products

You can do orders via WhatsApp: +965 94119046 by sending the product image and required size and color along with your weight in KG and height in CM in order to help you choosing the right size. We will reply on your message ASAP. We can send you Online payment link to pay for your order before delivery.

You will receive an automated email to confirm your order has been received, and is being processed.
You will receive a further dispatch confirmation email once your order has been packed and is ready to leave our warehouse.

Terms which are ‘Out of Stock’ vary in timescales to get them back in stock. To get notified when the product is available you can subscribe in our newsletter service.

We apologies for not being able to offer this service since almost we sell lingerie and sensitive outfits, for general health we can not allow that.

in every product page there is a size chart link where you can check and find the right size for you before adding the item to cart. Kindly note that we are not responsible for wrong size selection.

Orders

You can always check your order status in your profile page, if the order is shipped out you can track it using this page

We are more than happy to take all customer feedbacks and reviews. There is always room for improvement from your feedbacks than we care of, so kindly contact Us through contact us page

For local orders inside Kuwait, we can update you address information or cancel your order any time. But for international orders, kindly note that we can’t cancel an order if its already shipped out from our warehouse. For address updates, kindly note that local courier in your country may charge you for that.

For information about out policy, Please click here.

As we are very careful to check all items before delivery, but faults may occur. If you receive damaged/wrong item, kindly contact us and attach a picture of that item so we can check and cooperate with you to return it back to us and refund you ASAP.

Payments

We currently accept all international cards such as Visa, MasterCards and all GCC bank cards.

You can add a valid promotion code in the shopping cart then click on apply to get the discount.

Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.

Its a trusted payment gateway that allow us to provide you the online payment service and include all international and GCC payment cards. It works as a part of our website and its totally safe. Kindly note that the payment gateway is not able to see your card details.

    Fast Delivery

Get your order within one day in
Kuwait and ONLY 4 days world wide

   Easy Payments

Pay cash on delivery or online via credit,
master or visa cards. All bank cards accepted

   Shop confident

High quality branded items and
awesome textiles with affordable prices ever

© MARZOEVE COPYRIGHT 2020

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